We are committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal data under UK GDPR and the Data Protection Act 2018. FCA FRN 730866 | info@equisure.uk
Equisure is a trading style of Release My Equity Limited (Co. No. 08525726), authorised and regulated by the FCA (FRN 730866). Registered address: 231 Elliott Street, Tyldesley, Manchester, M29 8DG. Email: info@equisure.uk. Website: equisure.uk.
Equisure UK Limited (Co. No. 16516081) is the group holding entity. Release My Equity Limited is the FCA-authorised entity and data controller for all customer data.
We collect only what is genuinely necessary. This includes identity and contact data (name, date of birth, address, email, phone), financial data (income, assets, existing mortgages), property data, and where relevant, health or lifestyle information to identify suitable products (special category data, processed only with explicit written consent). We also record all telephone calls as required by MCOB.
We record vulnerability indicators in line with our IDEA protocol and Consumer Duty obligations. This data is used only to ensure our service is adapted appropriately.
Contractual necessity is our primary lawful basis — we need your data to conduct the fact-find, prepare your suitability report, identify suitable products, submit your application, and manage your case. We also process data to comply with legal obligations (FCA MCOB, Money Laundering Regulations, Consumer Duty) and on the basis of legitimate interests (fraud prevention, service improvement). We rely on consent only for special category health data and direct marketing.
We rely on contractual necessity — not consent — as the primary basis for processing your data during the advice process. If you withdraw marketing consent, we retain the right to process your data to meet our regulatory and contractual obligations.
We do not sell your personal data. We share it only where necessary: with equity release lenders (to process your application), solicitors and surveyors (for completion), compliance consultants (for oversight), and with regulators (FCA, FOS, FSCS, ICO) where legally required. All third parties are subject to data processing agreements.
| Data category | Retention period |
|---|---|
| Advice and suitability records | Minimum 5 years (FCA MCOB) |
| AML identity verification records | Minimum 5 years from end of relationship (MLR 2017) |
| Complaint records | 8 years (FCA DISP) |
| Call recordings | 5 years minimum (MCOB/Consumer Duty) |
| Marketing/enquiry data (no advice given) | 2 years from last contact |
Important correction: A previous version of this policy stated records may be retained indefinitely. This has been corrected. We do not retain data indefinitely. Records are reviewed and securely deleted at the end of each retention period unless a legal basis for continued retention exists.
You have the right to: access your personal data; rectify inaccurate data; erasure (subject to regulatory retention obligations); restrict processing; data portability; object to processing; withdraw consent; and complain to the ICO (ico.org.uk | 0303 123 1113). Send requests to: info@equisure.uk or 231 Elliott Street, Tyldesley, Manchester, M29 8DG.
We maintain appropriate technical and organisational security measures. In the event of a data breach posing risk to your rights, we will notify the ICO within 72 hours. This policy was last reviewed May 2025. The current version is always available at equisure.uk/privacy-policy.
Questions about this policy?
Contact UsEquisure is a trading style of Release My Equity Limited, authorised and regulated by the Financial Conduct Authority (FRN 730866). Registered in England and Wales. Company No. 08525726. Registered address: 231 Elliott Street, Tyldesley, Manchester, M29 8DG.
Equity release will reduce the value of your estate and may affect your entitlement to means-tested benefits. A lifetime mortgage is a loan secured against your home. To understand the features and risks, ask for a personalised illustration. All calculator outputs on this website are illustrative only and do not constitute financial advice or a personalised recommendation.